Me: Fred Pollnitz

I've been a UX professional for over 26 years, leading design teams and consulting for top organizations. My expertise lies in optimizing design operations, enhancing user experiences, and delivering strategic innovations that drive both user satisfaction and business success.

 

Strategic Design and Leadership:

  • Managing projects, budgets, and timelines
  • Conducting data analysis and user research
  • Overseeing enterprise architecture
  • Leading client pitches and coordinating teams

 

UX Design and Delivery:

  • Creating user journeys, personas, wireframes, prototypes, UI designs, and interactive animations
  • Performing usability testing and UCD testing for accessibility
  • Defining and validating requirements
  • Crafting user-centered content and content strategy

 

Design Operations and Process:

  • Design Operations Management: Overseeing design processes, ensuring team efficiency, and establishing design standards.
  • Process Improvement: Enhancing UX design processes within Agile frameworks to accelerate feedback and approvals.

 

Technical Expertise:

  • Accessibility Expertise: Performing accessibility testing and adhering to WCAG standards.
  • Software Expertise: Proficient in a vast array of UX, project management, design, and research tools.
  • User Authentication & Security: Deep understanding of user authentication processes and security best practices.
     

Throughout my career, I've consistently driven user-centered design initiatives across diverse industries, contributing to the success of various organizations.
 

Skills and Experience

Design Tools & Platforms:

  • Adobe Creative Suite
  • Adobe Illustrator
  • Adobe Indesign
  • Adobe Photoshop
  • Affinity Suite
  • Axure RP
  • Figma
  • Figma Slides
  • Figjam
  • Miro Collaboration Platform
  • Mural
  • Sketch
  • Sketch App
  • Design Handoff Tools (e.g., Zeplin, Avocode)

 

UX/UI Design Processes & Deliverables:

  • A/B Testing
  • Card Sorting
  • Heuristic Evaluation
  • Information Architecture
  • Information Architecture (IA)
  • Interaction Design
  • Interaction Models
  • Journey Mapping
  • Paper Prototyping
  • Personas
  • Personas Development
  • Prototyping
  • Remote User Testing
  • Style Guides
  • Usability
  • Usability Studies
  • Usability Testing
  • User Authentication and Security
  • User Centered Design
  • User Experience Design (UED)
  • User Experience Testing
  • User Flows
  • User Interface Design
  • User Interface Prototyping
  • User Interviews
  • User Journeys
  • User Journey Maps
  • UX Architect
  • UX Deliverables
  • UX Research
  • Wireframes
  • User Onboarding

Ethics in UX:

  • Persuasive Design
  • Dark Patterns
  • Ethics in Design

Project & Team Management:

  • Agile Methodologies
  • Agile Methodology
  • Confluence
  • Cross-Functional Collaboration
  • Cross-Functional Team Leadership
  • Daily Stand-ups
  • Design Management
  • Design Operations
  • Design Operations Management
  • Design Reviews
  • Design Sprints
  • Leadership
  • Management
  • Project Management
  • Team Leadership
  • Trello
  • Jira
  • Kanban
  • Facilitate UX Rituals
  • Slack (or other communication tools)

Industries:

  • E-commerce
  • Finance
  • Financial Services Design
  • Healthcare
  • Technology

  • Government

Accessibility & Compliance:

  • Accessibility
  • Accessibility and Usability Testing
  • ADA Compliance
  • Inclusive Design
  • JAWS
  • NVDA
  • WCAG Compliance

Development Tools & Technologies:

  • Angular
  • Cascading Style Sheets (CSS)
  • HTML
  • JavaScript
  • Microsoft Azure
  • Microsoft Office
  • React.js
  • Vue.js

Metrics & KPIs:

  • Customer Effort Score (CES)
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)

Research & Analysis:

  • Adobe Analytics

  • Clickstream Analysis

  • Contextual Interviews

  • Ethnographic Investigations

  • Ethnographic Research

  • Eye-Tracking Studies

  • Generative and Summative User Research

  • Heatmaps

  • Research Plans

  • Research Studies

  • User Research

  • User Researcher

  • Data Analysis

  • Google Analytics

Design Systems & Strategy:

  • Corporate Branding
  • Content Strategy
  • CMS
  • Design Systems
  • Design Tokens
  • Digital Strategy
  • Graphic Design
  • Illustration
  • Microcopy
  • Responsive Web Design
  • User Interface (UI)
  • Visual Design

User Experience Strategy & Leadership:

  • Experience Strategy
  • Functional Specifications
  • Product Designer
  • Product Development
  • Product Management
  • Requirements Analysis and Definition
  • Strategic Direction
  • User Experience (UX)
  • User Experience Architect
  • User Experience Direction
  • User Experience Leadership
  • User Experience Management
  • User Experience Strategy
  • UX Writing and Content Strategy
  • UX Architect

User Psychology & Behavioral Design:

  • Cognitive Load Theory
  • Emotional Design
  • Persuasive Design